FAQ

What are your customer service working hours?

Our support team is available daily from 8:00 AM to 2:00 AM.

How can I return or exchange a product?

You can return any product within 14 days of receiving it, as long as it’s in its original condition. Perishable items must be reported within 24 hours.

Do you have a mobile app?

Yes, our app is available on Google Play and the Apple App Store.

Which areas do you deliver to?

We currently deliver in New Damietta and plan to expand to more cities soon.

How can I contact customer support?

You can call us at 01205104461 for any inquiries or support.

Do you offer promotions and discounts?

Yes! Subscribe to our newsletter to receive updates on weekly offers and deals.

What payment methods do you accept?

We accept cash on delivery and credit card payments.

Can I shop without creating an account?

Yes, you can place orders as a guest, but having an account gives you a smoother shopping experience.